Hey there! I'm Angie, an avid online shopper with years of experience shopping for myself, my friends and customers from all over the world. Most people use my service to purchase items related to Lolita fashion, Ladies fashion, Ball-jointed dolls, Doujinshi, Cosplay and Anime, but I can help you buy just about anything from China (Taobao), Japan and Taiwan!
Revised on 23 June 2014 in response to feedback.
I am going for vacation and will have limited access to internet as well as less time to check my emails. Please note that this applies to all shopping services, including the Taiwan-based and Japan-based services. The following will be my schedule for handling orders and shipment instructions, subject to changes. The following dates are all in Singapore time. (GMT +8) Blackout Period applying to all customers - 12 November to 30 November No processing of any sort of orders or shipments. You can send in your orders / requests but I'll not be able to address them until I'm back. The schedule is different for different customers: a) Businesses (Customers who purchase stock for their businesses/shops) 7 November to 11 November: I will continue to process your new orders and shipment instructions. To ensure that items can be purchased, or shipments can be shipped out before my blackout period, please have payment made by 9 November. Any orders / shipment requests placed after 9 November will have to be processed after the blackout period. 12 November to 30 November: Blackout period. No processing of orders or shipments. No replying of emails. 1 December to 7 December: I will process orders and shipment instructions that were placed during the blackout period. For new orders placed during this period, depending on how much backlog I have, I may take around 5 working days to get back to you. b) All other customers 3 November to 11 November: I will continue to process your new orders and shipment instructions. New orders are restricted to small orders (less than 5 items). Large orders will have to be processed when I come back on 1 December. To ensure that items can be purchased, or shipments can be shipped out before my blackout period, please have payment made by 9 November. Any orders / shipment requests placed after 9 November will have to be processed after the blackout period. 12 November to 30 November: Blackout period. No processing of orders or shipments. No replying of emails. 1 December to 7 December: I will process orders and shipment instructions that were placed during the blackout period. For new orders placed during this period, depending on how much backlog I have, I may take around 7 working days to get back to you. However, where ever possible, all customers should have your orders arranged for shipping much earlier than 7 November, or after 30 November, because while I'm on vacation, I am not able to monitor the status of your shipment, and I can't respond to emails if there is any problem with your parcel. The same applies to new orders. Sometimes, sellers will report items being out of stock a few days after the order is placed. I will not be able to notify you and amend your order while I'm on hiatus. Ideally, it would be best to submit new orders and shipping instructions before November. Rare items / urgent preorder As usual, I will give special priority for rare items going out of stock or preorders that I ending soon. You may send me a separate email about it with "Urgent" in the subject or first line of the email. I will process it first. But please note that I cannot process such orders during the blackout period. Thank you, and I apologize for the inconvenience caused!
0 Comments
The following applies to the International Taobao Shopping Service:
In light of recent increase in security and inspection over incoming and outgoing parcels due to the Shanghai Asia summit, certain sensitive items that used to be possible to ship out by EMS, airmail and SAL are now completely prohibited from shipping using these methods until further notice. These sensitive items include those containing liquids, powder, batteries, medicines and any other items prohibited for shipping by law. If you must ship any such items, you'll have to ship it via a special express shipping route, which costs more than EMS. For an idea, shipping to the USA costs 49 SGD for the first 500g, followed by 14 SGD for every subsequent 500g. For rates for other countries, you may leave a comment or email me to ask. Branded items or replica items (of mainstream brands) can still be shipped by EMS, Airmail and SAL. In case you ask, it is not possible to not declare any of these items or attempt to hide them, for the following reasons: 1) If detected, your whole package can be confiscated or delayed indefinitely for further inspection. 2) If traced back to the forwarder, the forwarder can get into legal trouble. Believe me, if the forwarder could ship those items, they wouldn't say "no" to money. But obviously they have good reason and judgment to reject shipping these items and I do not wish to challenge their professional know-how at the expense of your parcel. Due to the recent Shanghai Asia summit, security has been ramped up for all shipping channels. Inspection of parcels will become more strict and frequent. This security step-up is estimated to last until around end of June (subject to delays).
This may lead to slight increase in shipping time because items are being held up at customs. If your package contains sensitive items e.g. liquid, powder, electronic products, items with batteries, items resembling weapons (includes cosplay props), it may be held up for further inspection and even confiscation. This applies even to channels usually recommended for shipping sensitive items such as ems and SAL. If you have purchased "sensitive" items, the best option is to wait it out until after end of June to ship your items. If you wish to proceed with shipping, we can process it, but please understand that the risk of delay and confiscation is much higher than usual, and if your package is indeed confiscated, we can't do anything about it. |
CategoriesArchives
April 2019
|